Sales Terms

Version 1.0 · Last Updated: June 5, 2026

Summary: GenX Pro credits and Daily Gens are non-refundable digital usage products. Team and Enterprise licenses have a 48-hour refund window. Promotional, bonus, grant, and converted balances are tracked separately and do not have cash value.

1. Scope

These Sales Terms apply to purchases made for GenX Pro credits, Daily Gens, Team licenses, Enterprise licenses, and related GenX Pro offers. These Sales Terms supplement our Terms of Service. If there is a conflict between these Sales Terms and the general Terms of Service for a purchase or refund question, these Sales Terms control for that purchase or refund question.

2. GenX Pro Credits

GenX Pro credits are digital usage credits used to pay for eligible GenX Pro services, including generation, tools, and other credit-based actions where supported.

  • Credits are non-refundable once purchased.
  • Credits are allocated to your GenX Pro wallet after purchase and can be used according to your account access and service availability.
  • Credits are account-bound and cannot be transferred, sold, assigned, or gifted to another person or account.
  • Credits are not cash, cannot be withdrawn, and cannot be redeemed for cash or cash equivalents.
  • Credits may be subject to usage rules, abuse controls, service limits, and account restrictions.

3. Daily Gens

Daily Gens purchases increase the daily personal workspace generation allowance available to your GenX Pro account as described at checkout.

  • Daily Gens purchases are non-refundable once purchased.
  • Daily Gens are account-level usage privileges, not cash balances.
  • Daily Gens apply only to supported personal workspace generation flows unless otherwise stated.
  • If a Daily Gens product is changed, canceled, revoked, or adjusted because of fraud, abuse, chargeback, or administrative correction, your account allowance may be recalculated.

4. Team Licenses

Team licenses allow eligible owners to create team workspaces and assign seats according to the purchased license terms.

  • Team licenses have a 48-hour refund window from the time of purchase.
  • Refund requests must be submitted to support@genx.pro within 48 hours of purchase.
  • After 48 hours, Team license purchases are final and non-refundable.
  • If a Team license is refunded, canceled, charged back, or revoked, team capacity and seat access may be reduced or removed.

5. Enterprise Licenses

Enterprise licenses are sales-assisted GenX Pro products that may include distribution capacity, claim links, email allow lists, and other Enterprise-only capabilities.

  • Enterprise licenses have a 48-hour refund window from the time of purchase.
  • Refund requests must be submitted to support@genx.pro within 48 hours of purchase.
  • After 48 hours, Enterprise license purchases are final and non-refundable.
  • If an Enterprise license is refunded, canceled, charged back, or revoked, Enterprise access, distribution links, email allow lists, account grants, and related privileges may be deactivated.

6. Promotional, Bonus, Grant, and Converted Balances

Some accounts may receive credits, Daily Gens, distribution capacity, bonuses, promotional balances, Enterprise grants, referral rewards, or converted balances from legacy GenX Pro systems.

  • These balances are tracked separately from paid top-ups where required.
  • They do not have cash value and are not refundable.
  • They may not count toward wallet tier qualification, unless we explicitly state otherwise.
  • They may be adjusted, reversed, or removed if issued in error, abused, duplicated, charged back, or connected to fraudulent activity.

7. Chargebacks and Payment Disputes

If you file a chargeback or payment dispute for a purchase, we may suspend or restrict the related account access, wallet balance, license, team seats, Enterprise distribution, or grants while the dispute is reviewed. If the dispute is resolved against the purchase, related benefits may be removed or reversed.

8. Service Availability

Purchases provide access to the applicable GenX Pro product, wallet balance, license, or usage privilege. They do not guarantee that every feature, model, provider, or third-party service will remain available at all times. GenX Pro services may change as products, providers, pricing, and infrastructure evolve.

9. How to Request Support

For billing questions, refund requests within an eligible refund window, or account purchase issues, contact us at support@genx.pro. Please include your account email address, purchase date, product purchased, and a short explanation of the issue.

10. Changes to These Sales Terms

We may update these Sales Terms from time to time. The version shown at checkout or active at the time of purchase will apply to that purchase unless a later version is more favorable to you.