GenX ProSales Terms
Purchases from GenX Pro give you digital access and usage as described at checkout. All sales are final unless the law requires a refund or the checkout states a refund window. Credits have no cash value.
1.Scope
These Sales Terms apply to every purchase from GenX Pro LLC ("GenX Pro", "we"). They add to our Terms of Service; if the two conflict on a purchase or refund question, these Sales Terms control.
2.What you are buying
GenX Pro sells digital products: usage credits, plans and subscriptions, and licenses or program access.
What you receive (the product, price, amount, duration and any included benefits) is what the checkout shows when you buy, including any taxes stated there. Offers, prices and availability can change over time, but a change never alters a completed purchase.
3.Credits
Credits pay for eligible GenX Pro services and are added to your GenX Pro wallet after purchase.
Credits have no cash value. They cannot be withdrawn, sold, or exchanged for cash. They belong to your account and can move to another account only through features built for that, such as Partnership gifts. Usage rules, limits and abuse controls apply.
4.Subscriptions
Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time; canceling ends the subscription and its access immediately. Payments already made, including for the current period, are not refunded.
5.Licenses and programs
Licenses and program memberships, such as Teams or Partnership, give access as described at checkout. Some programs have their own terms, such as the Affiliate Terms of Service, which apply alongside these Sales Terms. Program balances, such as Partnership distribution credits, can be used only as the program describes.
6.Bonus, gifted and referral credits
Promotional, bonus, gifted, granted, referral and converted credits have no cash value and are not refundable. We may adjust or remove them if they were issued in error, duplicated, abused, or connected to fraud or a payment dispute.
7.Refunds
All purchases are final and non-refundable, except where applicable law requires a refund or the checkout for a product states a refund window.
To request a refund within a stated window, contact support@genx.pro. A refund removes the related credits, access and benefits.
8.Chargebacks and payment disputes
Contact support@genx.pro first with any billing issue; there is never a need to dispute a payment with your bank or card provider. If you do, we may suspend your account while the dispute is reviewed, remove or reverse the related benefits, and permanently close your account.
9.Service changes
A purchase gives access to the GenX Pro product described at checkout. Features, AI models, providers and third-party services may change, be added or be removed over time.
10.Support
For billing questions or refund requests, contact support@genx.pro with your account email, the purchase date, the product and a short description of the issue.
11.Changes to these Sales Terms
We may update these Sales Terms from time to time. The version in effect when you make a purchase applies to that purchase.